Question 1

What types of endoscopes do you repair?

Accepted Answer

We specialize in the repair and maintenance for all major brands of Flexible Endoscopes (Olympus, Pentax, Fujinon, etc.) and Rigid Scopes (Karl Storz, Olympus, Richard Wolf, etc). Whether it’s a minor issue or a complete overhaul, our technicians are fully equipped to handle it.

Question 2

How long does a typical repair take?

Accepted Answer

Repair timelines vary depending on the complexity and extent of the damage. Minor repairs can typically be completed within 3 days, while more extensive or major repairs may take up to 30 days. We always aim to deliver timely service and offer expedited options for urgent cases to help minimize downtime and ensure continuity in patient care.

Question 3

Do you provide a warranty for repairs?

Accepted Answer

Yes, all completed repairs come with a warranty covering both workmanship and any parts replaced. The warranty duration varies based on the type of repair and components involved, and these details will be clearly communicated during the quotation or estimate stage, before any work begins.

Question 4

Can you service equipment on-site?

Accepted Answer

While most repairs are handled in our dedicated facility, we do provide on-site evaluations, inspections, and basic maintenance, depending on your location and the service type required.

Question 5

Do you offer pick-up and delivery services for equipment?

Accepted Answer

Pick-up and delivery services are available depending on your location. The preferred and most common method is via courier service. Most of our clients choose to send their scopes to us using trusted courier providers for faster and more flexible handling. We’re happy to provide guidance on proper packaging and shipping to ensure your equipment arrives safely.

Question 6

What is included in your Planned Preventive Maintenance (PPM) program?

Accepted Answer

Our PPM service includes inspection and functional testing of your endoscopes or endoscopy equipment. The goal is to prevent unexpected breakdowns, reduce long-term costs, and ensure ongoing compliance with healthcare equipment standards.

Question 7

What kind of training do you provide?

Accepted Answer

We conduct training and education sessions for both clinical and biomedical staff. Topics include correct handling, care, storage practices, and basic troubleshooting to help reduce unnecessary repairs and downtime.

Question 8

Are your services compliant with healthcare standards?

Accepted Answer

Absolutely. Our repair and maintenance procedures are aligned with BEMS protocols and industry best practices, ensuring safety, compliance, and high performance for every endoscope we service.

Question 9

How can I request a service or get a quote?

Accepted Answer

You can easily request a service through our online contact form, or by calling us directly. Just share some basic details about your equipment and the problem(s), and our team will guide you through the next steps and provide a clear quote.

Question 10

Why should I choose Navira Endotech?

Accepted Answer

At Navira Endotech Sdn. Bhd., we bring extensive experience in the repair and maintenance of flexible and rigid endoscopes, having successfully repaired hundreds of scopes for both public and private hospitals across the country.

Our consistent quality and reliability have earned us the trust of healthcare providers nationwide, and we are proud to have been awarded service contracts by several esteemed private hospitals. This track record reflects our commitment to excellence, fast turnaround, and technical precision in every repair we undertake.

Frequently asked questions